Click-to-Call solution bridges the communication gap between businesses and their website visitors, via secure VOIP connections.

 

This easy to use feature, allows real-time calls to both landlines and mobile phones as a perfect support to your site visitor's sales or customer service inquiries. With our Click-to-Call service your site visitors are just a click away from conversing with you and a call away from converting to customers.

 

Uchuba's Click-to-Call solutions offer rich feature sets that comply with inbound call center grade requirements, for easy cloud telephony inbound client communications.

 

UNLIMITED SCALABILITY

• Embed in unlimited websites, for unlimited departments and agents.

• Embed in employee email signatures for client to employee calls.

• Embed in unlimited email marketing newsletters.

 

CUSTOMIZATION

• Customize the look and feel to coincide with your branding.

• Choose countries to receive calls from.

• Select business office hours during which calls are receivable.

 

RECORDING & ARCHIVING

• Call history recordings for reporting purposes.

• Voicemail and inbound Click-to-Call conversation recordings.

• Recorded voicemail and call archiving.

 

REPORTING & ANALYTICS

• Report on call origination & monitor Click-to-Call effectiveness.

• Real-time Analytics engine measures ROI based on sales conversions.

 

SECURITY & PRIVACY

• Calls encrypted via SSL.

 

DEPLOYMENT

• Generated code snippet, easily embedded into applicable web pages.

• Fully cloud hosted solution; no legacy on premise or client side installs.

 

Click-to-Chat solution enables websites to dramatically improve online sales and enhance customer service satisfaction levels.

 

Websites with embedded Click-to-Chat introduce transformative and proactive online live chat customer support capabilities for visitors. Both our voice and chat capabilities can also be invoked from email signatures allowing for ultra-efficient peer-to-peer internal communications.

 

Uchuba's Click-to-Chat solutions create a great opportunity to re-position existing resources in order to tap into latent revenue potential represented by website visitors.

 

UNLIMITED SCALABILITY

• Embed in unlimited websites, for unlimited departments and agents.

• Create unlimited hidden departments and allow peer-to-peer chats.

• Co-browsing and mouse tracking allows for visitor form fill assist capabilities.

 

CUSTOMIZATION

• Customize the look and feel to coincide with your branding.

• Customize pre and post chat survey forms.

• Select timed invites.

 

CHAT RECORDINGS

• Chat history in transcript form, per user and conversation.

• Create canned messages from FAQ.

• Create a unique Knowledge Base per department.

 

REPORTING & ANALYTICS

• Virtual inbound call center grade reporting capabilities.

• Create scheduled reports.

 

SECURITY & PRIVACY

• Chats encrypted via SSL.

 

DEPLOYMENT

• Generated code snippet easily embedded into applicable web pages.

• Accessible online, via desktop app and untethered iPhone or iPad devices.